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SaaS vs Self Managed help.
Please check Service SLA. and Service description
TDS support service - Technical help and training for current customers. |
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Delivery model | Included in a service fee | Paid consultancy |
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Software as a Service (Saas) | - Incident handling
- Server and application maintenance
- Backups and monitoring4
- Standart requests hnadling4,1
- Providing an official 3rd party documentation
| - Data migrations or restores2
- Training and consultancy
- Helping with tools adaptation to project processes
- Advanced service request
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Self Managed (SM) | - Incident handling3
- Answering questions about TDS specific tool configuration
- Providing an official 3rd party documentation
| - Help with tool configuration
- Training and consultancy
- Fixing errors and misconfiguration caused by the end-user
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- Valid only for actions a user doesn´t have a possibility to do, or within by himself via TDS portal application itself, 2 hours needed for resolution at maximum.
- For example import from 3rd party tools, restore from backup.
- Can be invoiced as consultancy if it turns out the problem was caused by the end-user.SLA description
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New users: Step-by-step
- A new user has to be firstly invited by the admin to TDS before his access to a particular project can be granted.
Once a new user receives an invitation email he/she needs to do sign up and create his/her account.
The next step is to login into the TDS portal.
Without a TDS account, the user is not able to login log in to any TDS service. |
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TDS account has to be created by the TDS team. If you need to add a completely new user, contact support and provide the following details:
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