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Possible reasons and solutions:

  • if you have changed device or application/plugin for OTP tokens
  • date/time could be out of sync on your device where you are generating one time codes >>
    • Solution - make sure device or application/plugin has time in sync
      • Google Authenticator - tap on hamburger menu (⋮) in the top right corner > Settings > Time correction for codes > Sync now.
  • even if OTP does not work after time sync,
    • Solution - go back to login screen and reset OTP token from
    that screen