Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  1. Install time based OTP tokens capable application. One of the following applications is recommended:
  2. Open the application and scan the QR code displayed
    1. Key code may be used in case of inability to scan the QR code. Click on Unable to scan? to get the key.
  3. Enter the one-time code provided by the application and click submit to finish the setup. 

...

  • in case of device change or application/plugin change for OTP tokens
    • Solution - go back to login log in screen and reset OTP token from there - see OTP token reset/enable section
  • date/time could be out of sync on the device generating one time codes
    • Solution - make sure device or application/plugin has time in sync
      • Google Authenticator - tap on hamburger menu (⋮) in the top right corner > Settings > Time correction for codes > Sync now.
  • if OTP does not work after time sync
    • Solution - go back to login log in screen and reset OTP token from there - see OTP token reset/enable section