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Info |
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OTP token is always provided only once. It is either QR code or code visible under Unable to scan? button. In case of the OTP token loss, use TDS OTP token reset functionality available on TDS SSO login page - OTPtokenresetorenablesee OTP token reset/enable section |
Troubleshooting
One time code is not accepted
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- in case of device change or application/plugin change for OTP tokens
- Solution - go back to login screen and reset OTP token from there - OTPtokenresetorenablesee OTP token reset/enable section
- date/time could be out of sync on the device generating one time codes
- Solution - make sure device or application/plugin has time in sync
- Google Authenticator - tap on hamburger menu (⋮) in the top right corner > Settings > Time correction for codes > Sync now.
- Solution - make sure device or application/plugin has time in sync
- if OTP does not work after time sync
- Solution - go back to login screen and reset OTP token from there - OTPtokenresetorenablesee OTP token reset/enable section