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Please check Service SLA.

TDS support service - Technical help and training for current customers.
Delivery modelIncluded in a service feePaid consultancy
Software as a Service (Saas)
  • Incident handling
  • Server and application maintenance
  • Backups and monitoring4
  • Standart requests hnadling4,1
  • Providing an official 3rd party documentation
  • Data migrations or restores2
  • Training and consultancy
  • Helping with tools adaptation to project processes
  • Advanced service request
Self Managed (SM)
  • Incident handling3
  • Answering questions about TDS specific tool configuration 
  • Providing an official 3rd party documentation
  • Help with tool configuration
  • Training and consultancy
  • Fixing errors and misconfiguration caused by the end-user
  1. Valid only for actions a user doesn´t have a possibility to do, or within by himself via TDS portal application itself, 2 hours needed for resolution at maximum.
  2. For example import from 3rd party tools, restore from backup.
  3. Can be invoiced as consultancy if it turns out the problem was caused by the end-user.
  4. SLA description



Give us feedback. 

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  1. A new user has to be firstly invited by the admin to TDS before his access to a particular project can be granted.

  2. Once a new user receives an invitation email he/she needs to do sign up and create his/her account. 

  3. Next The next step is to login into the TDS portal.

    Without a TDS account, the user is not able to login to any TDS service.


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Admin Section

Sign-up & Create a new account

Reset (forgotten) password

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  1. Login to portal

  2. Open the project new user should be added to

  3. Click "Users" from the navigation menu on a left side

  4. Click the red plus button from the bottom right corner

  5. Start typing the user's last name

How to add (remove) user to Jira or Confluence

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Before confirming user addition you can decide if users should be added to the project only, or if you want to add a user to all existing entities "Add to all services" button.

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  1. Login to portal
  2. Open the project new user should be added to
  3. Click "SAAS" from the navigation menu on a left side
  4. Now you see an overview of all entities available for the project
  5. Open entity user needs access to
  6. Click the "Users" tab
  7. Click the red plus button from the bottom right corner
  8. Start typing the user's last name



TDS Platform and Portal Responsibilities matrixes for Tieto and Customer

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  1. A new user has to be firstly invited by the admin to TDS before his access to a particular project can be granted.

  2. Once a new user receives an invitation email he/she needs to do sign up and create his/her account. 

  3. Next The next step is to login into the TDS portal.

    Without a TDS account, the user is not able to login to any TDS service.


...

Admin Section

Sign-up & Create a new account

Reset (forgotten) password

...

  1. Login to portal

  2. Open the project new user should be added to

  3. Click "Users" from the navigation menu on a left side

  4. Click the red plus button from the bottom right corner

  5. Start typing the user's last name

How to add (remove) user to Jira or Confluence

...

  1. Login to portal
  2. Open the project new user should be added to
  3. Click "SAAS" from the navigation menu on a left side
  4. Now you see an overview of all entities available for the project
  5. Open entity user needs access to
  6. Click the "Users" tab
  7. Click the red plus button from the bottom right corner
  8. Start typing the user's last name



TDS Platform and Portal Responsibilities matrixes for Tieto and Customer

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