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TDS is standardly a service that is partly self-service and partly assisted by TDS support.


Standard versus Consultancy work, please

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check Service SLA.


TDS support service - Technical help and training for current customers.
Delivery modelIncluded in a service feePaid consultancy
Software as a Service (Saas)
  • Incident handling
  • Server and application maintenance
  • Backups and monitoring4
  • Standart requests hnadling4,1
  • Providing an official 3rd party documentation
  • Data migrations or restores2
  • Training and consultancy
  • Helping with tools adaptation to project processes
  • Advanced service request
Self Managed (SM)
  • Incident handling3
  • Answering questions about TDS specific tool configuration 
  • Providing an official 3rd party documentation
  • Help with tool configuration
  • Training and consultancy
  • Fixing errors and misconfiguration caused by the end user
  1. Valid only for actions a user doesn´t have a possibility to do, or within by himself via TDS portal application itself, 2 hours needed for resolution at maximum.
  2. For example import from 3rd party tools, restore from backup.
  3. Can be invoiced as consultancy if it turns out the problem was caused by the end user.
  4. SLA description

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