Versions Compared

Old Version 42

changes.mady.by.user user-13954

Saved on

compared with

New Version 43

changes.mady.by.user user-13954

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Standard versus Consultancy work, please check Service SLA.


TDS support service - Technical help and training for current customers.
Delivery modelIncluded in a service feePaid consultancy
Software as a Service (Saas)
  • Incident handling
  • Server and application maintenance
  • Backups and monitoring4
  • Standart requests hnadling4,1
  • Providing an official 3rd party documentation
  • Data migrations or restores2
  • Training and consultancy
  • Helping with tools adaptation to project processes
  • Advanced service request
Self Managed (SM)
  • Incident handling3
  • Answering questions about TDS specific tool configuration 
  • Providing an official 3rd party documentation
  • Help with tool configuration
  • Training and consultancy
  • Fixing errors and misconfiguration caused by the end user
  1. Valid only for actions a user doesn´t have a possibility to do, or within by himself via TDS portal application itself, 2 hours needed for resolution at maximum.
  2. For example import from 3rd party tools, restore from backup.
  3. Can be invoiced as consultancy if it turns out the problem was caused by the end user.
  4. SLA description



Give us feedback. 


New users: Step-by-step

  1. A new user has to be firstly invited by admin to TDS before his access to a particular project can be granted.

  2. Once a new user receives an invitation email he/she needs to do sign up and create his/her account. 

  3. Next step is to login into the TDS portal.

    Without TDS account, the user is not able to login to any TDS service.


TDS account has to be created by the TDS team. If you need to add a completely new user, contact support and provide the following details:

  • username
  • email
  • project user needs to be added to

Admin Section

Sign-up & Create new account

Reset (forgotten) password

Two-factor authentication

Contact support If you need help.


Go to User management if you are interested in:


Go to Project management if you are interested in: 

Add user to project

  1. Login to portal

  2. Open the project new user should be added to

  3. Click "Users" from the navigation menu on a left side

  4. Click the red plus button from the bottom right corner

  5. Start typing user's last name

How to add (remove) user to Jira or Confluence


Before confirming user addition you can decide if users should be added to project only, or if you want to add user to all existing entities "Add to all services" button.

Add user to an entity

  1. Login to portal
  2. Open the project new user should be added to
  3. Click "SAAS" from the navigation menu on a left side
  4. Now you see an overview of all entities available for the project
  5. Open entity user needs access to
  6. Click the "Users" tab
  7. Click the red plus button from the bottom right corner
  8. Start typing user's last name



TDS Platform and Portal Responsibilities matrixes for Tieto and Customer

Image Added

SaaS (managed services)

Image Added

Self-managed applications (IaaS/PaaS)

Image Added

Table of Contents

Welcome to overview to DevOps Space Manual for all TDS users. You can find here brief instruction on how to orientate in this manual.


TDS is standardly a service that is partly self-service and partly assisted by TDS support.


Standard versus Consultancy work, please check Service SLA.


Give us feedback. 


New users: Step-by-step

  1. A new user has to be firstly invited by admin to TDS before his access to a particular project can be granted.

  2. Once a new user receives an invitation email he/she needs to do sign up and create his/her account. 

  3. Next step is to login into the TDS portal.

    Without TDS account, the user is not able to login to any TDS service.


...

Contact support If you need help.


Go to User management if you are interested in:


Go to Project management if you are interested in: 

Add user to project

  1. Login to portal

  2. Open the project new user should be added to

  3. Click "Users" from the navigation menu on a left side

  4. Click the red plus button from the bottom right corner

  5. Start typing user's last name

How to add (remove) user to Jira or Confluence


Before confirming user addition you can decide if users should be added to project only, or if you want to add user to all existing entities "Add to all services" button.

Add user to an entity

  1. Login to portal
  2. Open the project new user should be added to
  3. Click "SAAS" from the navigation menu on a left side
  4. Now you see an overview of all entities available for the project
  5. Open entity user needs access to
  6. Click the "Users" tab
  7. Click the red plus button from the bottom right corner
  8. Start typing user's last name



TDS Platform and Portal Responsibilities matrixes for Tieto and Customer

SaaS (managed services)

Self-managed applications (IaaS/PaaS)