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Service | Communication Channel and Timeframe |
|---|---|
Jira and Confluence | Application banner - 48h in advance |
Artifactory, Bitbucket, Gitlab, Subversion, SeedDMS | Application banner - 48h in advance (not available for SeedDMS and Subversion) E-mail - 5 days in advance, addressed to TDS project owners and SaaS project/space/repository admins (Users for Subversion)* |
Dedicated SaaS (SaaS applications dedicated to one or multiple TDS projects) | SPOC and named stakeholders are informed by agreed channels 5 days in advance Application banner 48 hours prior to the change (if requested by SPOC) |
TDS Portal | TDS portal is upgraded frequently through the automated continuous delivery pipeline with a few seconds of downtime in most cases. Since this is not a business-critical application and upgrades are performed very frequently, users are not informed about outages. New functionality is described in Release Notes. |
*) Deployed during 2022-10 – respective toolkit needs to be implemented to generate list or e-mail recipients
Regular schedule of maintenance windows can be occasionally altered (e.g. longer outages are scheduled for the weekend instead of Wednesday evening).
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