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SaaS vs Self Managed help.

Please check Service SLA. and Service description

TDS support service - Technical help and training for current customers.
Delivery modelIncluded in a service feePaid consultancy
Software as a Service (Saas)
  • Incident handling
  • Server and application maintenance
  • Backups and monitoring4
  • Standart requests hnadling4,1
  • Providing an official 3rd party documentation
  • Data migrations or restores2
  • Training and consultancy
  • Helping with tools adaptation to project processes
  • Advanced service request
Self Managed (SM)
  • Incident handling3
  • Answering questions about TDS specific tool configuration 
  • Providing an official 3rd party documentation
  • Help with tool configuration
  • Training and consultancy
  • Fixing errors and misconfiguration caused by the end-user
  1. Valid only for actions a user doesn´t have a possibility to do, or within by himself via TDS portal application itself, 2 hours needed for resolution at maximum.
  2. For example import from 3rd party tools, restore from backup.
  3. Can be invoiced as consultancy if it turns out the problem was caused by the end-user.SLA description

Give us feedback

New users: Step-by-step

  1. A new user has to be firstly invited by the admin to TDS before his access to a particular project can be granted.
  2. Once a new user receives an invitation email he/she needs to do sign up and create his/her account. 

  3. The next step is to login into the TDS portal.

    Without a TDS account, the user is not able to login log in to any TDS service.

TDS account has to be created by the TDS team. If you need to add a completely new user, contact support and provide the following details: