Table of Contents

Welcome to overview to TietoEvry DevOps Space Manual for all TDS users. You can find here brief instruction on how to orientate in this manual.

TDS is standardly a service that is partly partially self-service and partly partially assisted by TDS support.

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SaaS vs Self Managed help.

TDS support service - Technical help and training for current customers.
Delivery model	Included in a service fee	Paid consultancy
Software as a Service (Saas)	Incident handling Server and application maintenance Backups and monitoring⁴ Standart requests hnadling^4,1 Providing an official 3rd party documentation	Data migrations or restores² Training and consultancy Helping with tools adaptation to project processes Advanced service request
Self Managed (SM)	Incident handling³ Answering questions about TDS specific tool configuration Providing an official 3rd party documentation	Help with tool configuration Training and consultancy Fixing errors and misconfiguration caused by the end-user
Valid only for actions a user doesn´t have a possibility to do, or within by himself via TDS portal application itself, 2 hours needed for resolution at maximum. For example import from 3rd party tools, restore from backup. Can be invoiced as consultancy if it turns out the problem was caused by the end-user.

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New users: Step-by-step

A new user has to be firstly invited by the admin to TDS before his access to a particular project can be granted.
Once a new user receives an invitation email he/she needs to do sign up and create his/her account.
The next step is to login into the TDS portal.
Without a TDS account, the user is not able to login log in to any TDS service.

TDS account has to be created by the TDS team. If you need to add a completely new user, contact support and provide the following details:

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