Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Table of Contents

Welcome to overview to Tietoevry DevOps Space Manual for all TDS users. You can find here brief instruction on how to orientate in this manual.


TDS is standardly a service that is partly partially self-service and partly partially assisted by TDS support.

...

SaaS vs Self Managed help

Please check Service SLA and Service description

TDS support service - Technical help and training for current customers.
Delivery modelIncluded in a service feePaid consultancy
Software as a Service (Saas)
  • Incident handling
  • Server and application maintenance
  • Backups and
monitoring
  • monitoring4
Standart
  • Standard requests
hnadling
  • handling4,1
  • Providing an official 3rd party documentation
  • Data migrations or
restores
  • restores2
  • Training and consultancy
  • Helping with tools adaptation to project processes
  • Advanced service request
Self Managed (SM)
  • Incident
handling
  • handling3
  • Answering questions about TDS specific tool configuration 
  • Providing an official 3rd party documentation
  • Help with tool configuration
  • Training and consultancy
  • Fixing errors and misconfiguration caused by the end-user
  1. Valid only for actions a user
doesn´t
  1. does not have a possibility to do, or within by himself via TDS portal application itself, 2 hours needed for resolution at maximum.
  2. For example import from 3rd party tools, restore from backup.
  3. Can be invoiced as consultancy if it turns out the problem was caused by the end
user.
  • SLA description
  • Give us feedback

    ...

    1. -

    ...

    1. user

    ...

    1. .

    ...

    Next step is to login into the TDS portal.

    ...

    TDS account has to be created by the TDS team. If you need to add a completely new user, contact support and provide the following details:

    ...

    Admin Section

    Sign-up & Create new account

    Reset (forgotten) password

    Two-factor authentication

    ...

    Go to User management if you are interested in:

    Go to Project management if you are interested in: 

    Add user to project

    1. Login to portal

    2. Open the project new user should be added to

    3. Click "Users" from the navigation menu on a left side

    4. Click the red plus button from the bottom right corner

    5. Start typing user's last name

    How to add (remove) user to Jira or Confluence

    ...


    Feel free to provide us feedback.

    Add user to an entity

    1. Login to portal
    2. Open the project new user should be added to
    3. Click "SAAS" from the navigation menu on a left side
    4. Now you see an overview of all entities available for the project
    5. Open entity user needs access to
    6. Click the "Users" tab
    7. Click the red plus button from the bottom right corner
    8. Start typing user's last name

    TDS Platform and Portal Responsibilities matrixes for Tieto and Customer

    Image Removed

    SaaS (managed services)

    Image Removed

    Self-managed applications (IaaS/PaaS)

    Image Removed

    Table of Contents

    ...

    Standard versus Consultancy work, please check Service SLA.

    Give us feedback

    New users: Step-by-step

    1. A new user has to be firstly invited by the admin to TDS before his access to a particular project can be granted.
    2. Once a new user receives an invitation email he/she needs to do sign up and create his/her account. 

    3. Next The next step is to login into the TDS portal.

      Without a TDS account, the user is not able to login log in to any TDS service.


    TDS account has to be created by the TDS team. If you need to add a completely new user, contact support and provide the following details:

    ...

    Admin Section

    Sign-up & Create a new account

    Reset (forgotten) password

    ...

    Contact support If you need help.

    Go to User management if you are interested in:

    Go to Project management if you are interested in: 

    Add user to project

    1. Login to portal

    2. Open the project new user should be added to

    3. Click "Users" from the navigation menu on a left side

    4. Click the red plus button from the bottom right corner

    5. Start typing the user's last name

    How to add (remove) user to Jira or Confluence

    Before confirming user addition you can decide if users should be added to the project only, or if you want to add a user to all existing entities "Add to all services" button.

    Add user to an entity

    1. Login to portal
    2. Open the project new user should be added to
    3. Click "SAAS" from the navigation menu on a left side
    4. Now you see an overview of all entities available for the project
    5. Open entity user needs access to
    6. Click the "Users" tab
    7. Click the red plus button from the bottom right corner
    8. Start typing the user's last name

    TDS Platform and Portal Responsibilities matrixes for Tieto and Customer

    SaaS (managed services)

    Self-managed applications (IaaS/PaaS)