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Info

OTP token is always provided only once. It is either QR code or code visible under "Unable to scan?" button. In case you loose the OTP token, use TDS OTP token reset functionality available on TDS SSO login page - OTPtokenresetorenable

Troubleshooting

One time code is not accepted

Possible reasons and solutions:

  • date/time could be out of sync on your device where you are generating one time codes >> make sure device or application/plugin has time in sync
  • even if OTP does not work after time sync, go back to login screen and reset OTP token from that screen