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All production changes are announced at least 5 business days in advance.
Service | Communication in Tietoevry | Communication in External Customer Environment |
|---|---|---|
Shared Jira and Confluence | Application banner | Application banner Named stakeholders including SPOC are informed according to agreed channels. |
Artifactory, Bitbucket, Gitlab, Subversion, SeedDMS | Application banner Relevant users are informed by email (This is not clear and needs to be more specific.) | Application banner Named stakeholders including SPOC are informed according to agreed channels. |
Services dedicated to TDS Project | Application banner All project users are informed via e-mail | Application banner Named stakeholders including SPOC are informed according to agreed channels. |
Servers | Project owners and server admins are informed by email (or chat platform when applicable) | Named stakeholders (or SPOC) are informed by agreed channels. |
Due to TDS operational reasons, regular schedule can be occasionally altered (e.g. longer outage scheduled for weekend). All irregular changes are announced according to Communication Scheme above.
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Emergency changes (typically urgent security patches) are deployed as soon as possible, preferably after 5 PM regardless of maintenance windows. Users are informed according to Communication Scheme above, however the time between user communication and service outage/change is less than 5 days. Note that critical security vulnerabilities are often patched within 24 hours after CVE is published.
Related Pages
Roadmap - Indication of upcoming updates (best-effort development team plan) .| Release Notes - TDS service release notes | Service description and (Including Service Level Agreement) | Service Status | TDB - ?